Receiving Your Order: Carefully inspect your shipment and review your packing list for status of back ordered items and partial shipments. Hazmat products and other items ship separately and may not accompany your original shipment. If any products are missing and/or damage has occurred, retain the container/box, and take a picture for claims purposes. Contact BPI immediately. We will correct your order and initiate the claim process with the carrier.
Returning Merchandise: Complete customer satisfaction is our goal. If you need to return a product, please contact us and we will make every reasonable effort to satisfy you. We will accept unused products in resalable condition within 60 days from purchase for a refund, credit, or an exchange. You must obtain a RMA# from our customer service department. Call 763-494-9237 or email firstname.lastname@example.org to obtain a RMA#. Write the RMA# on the package and ship via traceable method to our physical address. You may incur a 15% restocking fee. We do not accept returns on copyrighted material such as books, videos, or manuals. For safety reasons we cannot accept returns on ammunition, powder, or primers.
Product Warranties: We will replace any product manufactured by Ballistic Products that does not perform to your satisfaction when used properly and according to published instructions. Products not manufactured by Ballistic Products are covered by their manufacturer's stated warranty. In some cases, customers may be directed to the manufacturer for warranty service or claims. Our customer service will advise and assist our customers with warranty conditions and terms. Neither Ballistic Products nor the manufacturer may be held responsible for customer misuse, abuse, or misapplications of products. Read all instructions prior to using products. Read and follow all laws and local ordinances. Misuse of products could endanger the user and bystanders. Please review all disclaimers.
Warnings and Geographic Restrictions: We comply with all local, state, and federal laws. The following list of state and local laws is not represented to be inclusive of the many laws regarding the purchase of ammunition in all 50 states. It is your responsibility to be aware of any state or local laws affecting your ability to purchase ammunition or components. Laws regarding the purchase of ammunition are subject to frequent change and court interpretation. This summary is not intended as legal advice or restatement of law. Individual, local, and state laws are too numerous to list. However, the following sales restrictions will apply: ATTENTION: RESIDENTS OF CA, CT, DE, DC, IL, MA, NJ, NY AND OH PLEASE CHECK YOUR LOCAL LAWS OR RESTRICTIONS BEFORE ORDERING ANY AMMUNITION/COMPONENT PRODUCTS. Illinois: Residents must include a copy of their FOID card with a Drivers License or State ID, and the ammunition may be shipped only to an address on either of these documents. No ammunition sales to Chicago or Cook County. PRIMERS, SMOKELESS POWDERS, PYRODEX, TRIPLE SE7EN MAY ONLY BE PURCHASED BY ADULTS. CHECK YOUR LOCAL AND STATE LAWS FOR THE LEGALITY OF ORDERING AND POSSESSING THESE PRODUCTS. YOU MUST BE 21 YEARS OR OLDER TO PURCHASE AMMUNITION. DUE TO D.O.T. REGULATIONS, WE CANNOT ACCEPT RETURNS ON AMMUNITION, POWDER, OR PRIMERS.
LEAD WARNING: MELTING LEAD AND CASTING LEAD OBJECTS EXPOSES YOU AND OTHERS IN THE AREA TO LEAD, WHICH IS KNOWN TO CAUSE BIRTH DEFECTS, OTHER REPRODUCTION HARM AND CANCER. SEE INSTRUCTIONS ON REDUCING EXPOSURE SUPPLIED WITH PRODUCTS. RESIDENTS OF CALIFORNIA: MELTING LEAD AND CASTING LEAD OBJECTS EXPOSES YOU AND OTHERS IN THE AREA TO LEAD; KNOWN TO CAUSE BIRTH DEFECTS, OTHER REPRODUCTIVE HARM AND CANCER. SEE INSTRUCTIONS ON REDUCING EXPOSURE SUPPLIED WITH SLUG MOULDING PRODUCTS.
DESTINATION CONTROL STATEMENT: These commodities, technology or software have been shipped within the U.S. or were exported from the United States in accordance with the Export Administration Regulations. Diversion contrary to U.S. law is prohibited.
WARNING: BALLISTIC PRODUCTS, INC. DISCLAIMS ALL POSSIBLE LIABILITY FOR DAMAGES, INCLUDING ACTUAL, INCIDENTAL, AND CONSEQUENTIAL, RESULTING FROM USAGE OF INFORMATION OR ADVICE CONTAINED IN THIS AND OTHER PUBLICATIONS, LABELS, CATALOGS, TESTING REPORTS AND BOOKLETS. USE DATA AND ADVICE AT YOUR OWN RISK AND WITH CAUTION. WHERE DATA LIST SPECIFIC COMPONENTS, NO CHANGES OR SUBSTITUTIONS FOR THESE COMPONENTS CAN BE MADE WITHOUT RISKING SIGNIFICANT CHANGES IN THE LEVEL OF BALLISTIC PERFORMANCE AND/OR SAFETY OF THE LOADS SHOWN. FOLLOW LOADING DATA EXACTLY AND DO NOT SUBSTITUTE COMPONENTS. WE MAKE NO WARRANTIES EXPRESS OR IMPLIED, LIMITED OR FULL, AND WE DISCLAIM ANY SUCH WARRANTIES. FAILURE TO COMPLY WITH THESE AND OTHER STANDARDS OF RELOADING MAY RESULT IN ACCIDENTS WITH SERIOUS INJURY AND/OR DEATH TO THE SHOOTER AND/OR BYSTANDERS. KEEP OUT OF REACH OF CHILDREN. WE DISCLAIM ANY AND ALL LIABILITY FOR DAMAGE OR INJURY THAT MAY RESULT FROM YOUR HANDLOADED SHOTSHELLS AS WE HAVE NO CONTROL OVER ANY OF THE NUMEROUS POSSIBLE VARIATIONS IN COMPONENT PRODUCTION LOTS, IN TOOL AND DIE DIMENSIONS, IN YOUR LOADING PRACTICES AND PROCEDURES. THE INDIVIDUAL RELOADER IS SOLELY RESPONSIBLE FOR ANY VARIATION THAT MAY BE INCURRED BY ASSEMBLED AMMUNITION. TO AVOID SERIOUS INJURY OR DEATH TO SHOOTER AND BYSTANDERS, THIS PRODUCT SHOULD ONLY BE USED IN GUNSMITH-INSPECTED GUNS DESIGNED FOR MODERN SHOTSHELLS. IF GUN FAILS TO FIRE, KEEP POINTED IN SAFE DIRECTION FOR 30 SECONDS, THEN UNLOAD CAREFULLY. WEAR EYE AND EAR PROTECTION AND OBSERVE PROPER GUN SAFETY AT ALL TIMES. ALL PRODUCTS SOLD “AS IS”.
LIABILITY: BALLISTIC PRODUCTS, INC SHALL NOT BE LIABLE FOR ANY LOSS OR DAMAGE DUE TO DELAY OR CHANGE IN SHIPMENT SCHEDULE OR FAILURE TO DELIVER CAUSED BY ACCIDENT, FIRES, STRIKES, RIOTS, CIVIL COMMOTION, INSURRECTION, WAR, THE ELEMENTS, EMBARGOES, FAILURE OF CARRIER'S INABILITY TO OBTAIN TRANSPORTATION FACILITIES, GOVERNMENT RESTRICTIONS, ACT OF GOD OR PUBLIC ENEMY, PRIOR ORDERS FROM CUSTOMER OR LIMITATIONS OF BALLISTIC PRODUCTS, INC AND/OR ITS SUPPLIERS' PRODUCTION OR MARKETING ACTIVITIES OR ANY OTHER CAUSES OR CONTINGENCIES BEYOND BALLISTIC PRODUCTS, INC.’S CONTROL. BALLISTIC PRODUCTS, INC.’S LIABILITY FOR DEFECTIVE PRODUCTS SHALL NOT EXCEED THE PURCHASE PRICE PAID BY BUYER AND IN NO EVENT SHALL BALLISTIC PRODUCTS, INC BE RESPONSIBLE FOR ANY INCIDENTAL OR CONSEQUENTIAL DAMAGES, WHETHER FORESEEABLE OR NOT, CAUSED BY DEFECTS IN SUCH PRODUCTS, WHETHER SUCH DAMAGE OCCURS OR IS DISCOVERED BEFORE OR AFTER REPLACEMENT OR CREDIT AND WHETHER OR NOT SUCH DAMAGE IS CAUSED BY BALLISTIC PRODUCTS, INC'S NEGLIGENCE.
IN PLACING THIS ORDER, BUYER WARRANTS TO BALLISTIC PRODUCTS, INC THAT BUYER HAS LAWFUL AUTHORITY TO ORDER AND USE PRODUCTS ORDERED AND SUCH USE IS NOT IN VIOLATION OF ANY STATE OR FEDERAL LAW. IN ACCEPTING DELIVERY OF SAID PRODUCTS FROM BALLISTIC PRODUCTS, INC, BUYER WARRANTS THAT SUCH PRODUCTS SHALL NEVER BE USED TO VIOLATE THE TRADEMARK OR COPYRIGHT LAWS OF THE U.S.
SEVERABILITY: EACH PROVISION HEREOF IS SEVERABLE. IF ANY IS HELD INVALID OR UNENFORCEABLE, THE REMAINDER SHALL NEVERTHELESS REMAIN IN FULL FORCE AND EFFECT.